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Frequently Asked Questions
1. Why should we consider Celebrating Home Fundraising for our fundraising needs?
Celebrating Home Fundraising offers a wide variety of high quality candles; gourmet dip, dessert and food mixes; and specially selected seasonal accessory items. Celebrating Home Fundraising is a growing division of Celebrating Home, the nation’s largest home décor, direct sales, party plan company. Celebrating Home has over 60 years of experience in this field. In 2009, Home & Garden Party purchased the assets of Home Interiors & Gifts and as we combined the strengths of these two great companies, it was re-named Celebrating Home.
2. Can I order directly from the Company?
No, our business practices are that you work with one of our independent Representatives. She can offer you the one-on-one attention that you deserve and help to answer any questions that you may have to help make your fundraising program the best that it can be. In addition to our traditional program we also offer an online fundraising option where your guests and order products online and have them shipped directly to their homes. You will also work with one of our Representatives with our online option.
3. How much profit will our organization make?
Typically, groups make up to 50% profit based on their total retail sales. This is one of the highest profit margins in the fundraising industry. How much your organization actually makes is entirely up to you. Our pricing is very comparable to many retail stores for similar products. For example, we suggest that you sell our industry leading 10-oz jar candle for $10.00. Your group will earn up to $5.00 of this price for every candle that you sell. If you sell 200 candles, you can make $1,000.00; if you sell 500 candles, you can make $2,500.00.
4. How do we get started?
You can directly contact a Celebrating Home Representative if you know one or you may submit your contact information on our web site and we will have a Representative contact you directly. For online orders, you can work directly with one of our Representatives or you can actually setup your own online program and we will refer a Representative to work with you.
5. Can we have more than one fundraiser per year with Celebrating Home?
We offer both a Spring/Summer Program and a Fall/Winter Program. Many groups will schedule one or more fundraising events for each season. We have a variety of products in our fundraising program. Some groups may choose a candle and accessory program for one season and then offer just the candles for a second or third fundraising program during the same year.
6. How long should the sale last?
We suggest that in order to keep the enthusiasm high during your fundraising program that you limit the actual selling period to 10-15 days with the traditional type program. Certainly no more than three weeks. Our online fundraising program may be left open for up to 90 days for late or residual orders..
7. How do you handle sales tax? What if my organization is tax exempt?
If your organization is tax exempt, we will work with you to gather the correct paperwork and get this submitted to the Company for approval. Tax laws vary significantly by state, so please check with your Representative for more details. Tax exemptions are based on state requirements, not federal exemptions. If your organization is not tax exempt, sales tax will be collected and paid on your behalf to your state. Organizations that are tax exempt are only exempt in the state in which the request is approved. Any shipments to a state other than the original approved state will be required to pay sales tax based on their shipping address and their local sales tax requirements.
8. What type of support will we have? Who do I contact to get started?
Every customer works directly with one of our independent Representatives. If you know a Representative, you may work directly with her. If you do not know a Representative, you may give the Company your contact information through our web site and we will have one of our Representatives get back with you directly. We will help you to get the product brochures, plan your dates and get your order entered. Your Representative will be with you all the way through delivery and will give you as much one-on-one attention as you need to help make your traditional or online fundraiser a success.
9. Tell me about the quality and selection of your candles and food mixes.
We offer three different styles of high fragrance, long-burning candles. Our 10-oz soy-blend candles will burn for up to 50 hours and are the most popular choice in our fundraising line. We also offer a line of 12.5-oz soy blend candles that will burn for up to 65 hours. Our third candle product line features an 8-oz palm wax candle that has a beautiful crystalline wax structure and is made from the palm plant. These palm wax candles will burn about 40 hours. All of our candles are made at our facility in Marshall, TX. We only use 100% cotton or paper core wicks and use only the best grade of waxes and fragrances that are tested to insure even burning and fragrance distribution. We also offer a variety of gourmet dip, dessert and food mixes that use only the highest grade ingredients. These food mixes are also made at our facility in Marshall, TX. No refrigeration or freezing is required for the food mixes. We select several seasonal accessory items to add to our product selection that include gift bags, books, plaques, and other seasonal products. All of these items are of the highest quality and are designed specifically to help you have a successful fundraising campaign.
10. Are there any other costs for us to consider such as sales tax or shipping?
There are no up front costs for conducting a Celebrating Home fundraiser. Sales tax will be collected if required (see #7). Shipping is free on a traditional fundraising order if the total product cost paid to the Company for your order is $900 or greater. There is a minimal shipping fee of a maximum of $50.00 if your order is less than $900 total product cost. There may be additional costs if you choose to use our optional incentive prize program or one of our sorting options. Online orders will require shipping to be paid by the buyer and this will be at 12% of the retail value with a $6 minimum shipping fee per address.
11. Do you offer a prize incentive program?
Yes, we offer an incentive prize program. Please see your Representative for more details. Experience has shown that offering an incentive prize program can increase your overall sales by 50% or more. This increase in sales and profits for your group would more than pay for the small added cost of the prize program itself.
12. How long will it take for our order to be delivered?
Please allow 8-10 business days after your order has been submitted for delivery of your order. Your order will be delivered by FedEx Ground. Your Representative can provide you with the tracking numbers and she will also monitor the delivery with you.
13. Do I have any delivery or sorting options?
Yes, we offer several delivery and sorting options for your fundraising orders. Please consult with your Representative as to which one of these fits the needs of your organization and schedule the best.
14. How should we collect the money?
For traditional orders, we suggest that you collect all of the payments when you take your orders. All checks or money orders should be made out to your organization. We prefer that our Representative not handle the customer payments for your fundraiser. The organization keeps their profits upfront and sends one payment to the Representative for the total cost of the products purchased.
15. How do I handle the payments and profits?
Your Representative will give you a statement showing what you owe her. This will include the cost of the products purchased, sales tax if applicable, and any shipping or other fees if any. You will pay the Representative directly and all the remaining money is your profit!!
16. How do I receive payment on my online orders?
Once your online fundraising order is closed, the Company will send a check to the sponsoring organization for their 50% profit. This check should be processed within 7-10 business days after the closing of the fundraising order.
17. How do I handle any late or add-on orders?
We will be happy to process any late or add-on orders. If these are submitted after the original order has been entered, these add-on orders will be considered a new and separate order and will be subject to any applicable shipping fees or taxes. If you are using our online order, any late or add-on orders could be included into this order type as long as it is still open.
18. How do I handle any broken or missing products?
We do our very best to insure that you receive all of the products that you have ordered in full and without any quality problems. If you do encounter a problem with any missing or damaged product, please work directly with your Representative to resolve these. We will do our best to resolve any issues in a quick and timely manner.
19. Is Celebrating Home affiliated with any national organizations that can help provide assurance about their business practices?
Celebrating Home is a firm believer is providing exceptional service and offering the highest quality products. We are proud to say that we are highly accredited members of the following industry associations: DSA - Direct Selling Association; BBB - Better Business Bureau; AFRDS - Association of Fund-Raising Distributors and Suppliers; DWSA - Direct Women's Selling Association; and the NCA – National Candle Association.
2938 Brown Road
Marshall, TX 75672
800.700.7873 x 8940
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